Refund Policy

Refund Policy for Online Purchases

Thank you for choosing Rays Fitness Kenya ("We", "Us", "Our", or "Rays Fitness") for your health and wellness journey. We appreciate your business and strive to provide high-quality products. Please read our refund policy carefully to understand your rights and responsibilities as a customer.

1. Scope of Refund Policy

This refund policy applies to all digital products purchased through our website at https://raysfitness.co.ke. This includes, but is not limited to, workout programs and nutrition plans.

2. Refund Eligibility

We offer refunds in the following circumstances:

• Product Defects: If the purchased item is defective or does not meet the specifications mentioned on our website.
• Non-Delivery: If you have not received the purchased product within a reasonable timeframe and have contacted us about the non-delivery.

3. Refund Process

To request a refund, please contact our customer support team at support[at]raysfitness[dot]co[dot]ke within 14 days of your purchase. Please include your order number, a detailed explanation of the issue, and any supporting evidence, such as screenshots.

4. Verification

Our team will review your refund request and may require additional information or documentation to assess the validity of the claim. We reserve the right to refuse a refund if the issue cannot be verified.

5. Refund Approval

If your refund request is approved, we will process the refund within 7 days of approval. The refund will be issued to the original payment method used for the purchase.

6. Non-Refundable Items

• Customized or personalized programs and plans.
• Products purchased during promotional or discounted periods.

7. Contact Information

For any questions or concerns related to our refund policy, please contact us through email at support[at]raysfitness[dot]co[dot]ke, or through our address at P. O. Box 13242 - 00100, Nairobi, Kenya.

8. Changes to the Refund Policy

We reserve the right to modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to our refund policy.

Thank you for choosing Rays Fitness.

Refund Policy last updated on Aug 3, 2024 at 10:18 PM